Policies, Refunds, Terms and Conditions
Limitations of Liability
Island Breeze Shuttle and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Payments
We accept Mastercard, Visa, Discover, and American Express. Your card number will be used to hold your reservation and your fares charged the day of the service.
Cancellation Policy
Reservations cancelled more than 48 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 48 hours prior to pick-up time.
Privacy
All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery of the services that you have requested.
Passenger Safety
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
Lost Items
Island Breeze Shuttle will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company’s liability, therefore, be greater than $250 per piece of luggage or parcel. We will make best efforts to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 60 days.
Children
We will supply all child safety equipment required when reserved in advance. Please note shuttles are equipped for each trip and seats may not always be available unless reserved.
Under Texas law see: http://www.dps.texas.gov/director_staff/public_information/carseat.htm